Privacy Policy maen55 – Your Personal Data Protection

At maen55, we understand that trust is the foundation of our relationship with every member. Your personal information is more than just data — it is a responsibility we take seriously. This Privacy Policy is written in clear, plain language rather than legal jargon, so you truly understand what happens with your information.

1Information We Collect

To provide a secure, personalised, and high-quality service, maen55 collects several categories of information from our members. Below is a full breakdown of the information we may collect:

Registration & Identity Information

• Full name as it appears on your identification document.
• Identity card number (MyKad) or passport for identity verification (KYC) purposes.
• Date of birth to verify age eligibility (18 years and above).
• Email address and phone number for communication and account security purposes.
• Your chosen username and password (passwords are stored in encrypted form).

Financial Information

• Bank account number for deposit and withdrawal processing purposes.
• Digital wallet details (Touch 'n Go eWallet, GrabPay, Boost) registered for payments.
• Transaction records including deposit history, withdrawals, and betting activity.
• Financial supporting documents requested during the KYC verification process.

Platform Usage Information

• IP address, device type, operating system, and browser type used.
• Game history, including games played, total bets placed, and outcomes.
• Session timestamps, pages visited, and platform usage patterns.
• General location data (state/city) based on IP address — not precise GPS location.

2How We Collect Information

Maen55 collects information through several distinct channels, all with a clear and lawful purpose:

• Directly from You: When you register an account, complete your profile, make a deposit or withdrawal, contact customer support, or fill in any form on the platform.
• Automatically: Through cookies, tracking pixels, and similar technologies when you browse the maen55 platform. This includes server log data and device information.
• From Trusted Third Parties: Identity verification providers, payment gateways such as FPX and DuitNow, and game providers integrated with our platform — solely for verification and transaction processing purposes.

3How Your Information Is Used

Every piece of information we collect has a specific purpose. maen55 does not gather data for its own sake — every use of your data is aimed at delivering a better and safer experience for you:

Purpose of Use	Types of Data Involved	Legal Basis
Account Management & Verification	Name, email, KYC	Contract fulfilment
Deposit & Withdrawal Processing	Financial and banking data	Contract fulfilment
Fraud Prevention & Security	IP, activity logs, KYC	Legitimate interests
Customer Support	Name, email, account history	Contract fulfilment
Regulatory Compliance (AML/KYC)	Identity documents and transactions	Legal obligation
Marketing Communications (with consent)	Email and phone number	Your Consent
Platform Improvement & Analytics	Usage data and logs	Legitimate interests

4Sharing Information with Third Parties

Maen55 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable the platform to function properly:

• Payment Service Providers: Payment gateways such as FPX, DuitNow, and digital wallet providers receive the necessary information to process your financial transactions securely.
• Game Software Providers: Gaming companies providing slots, live casino, and sports games receive limited game session data strictly for game operation purposes.
• Regulatory Authority: When required by law or by a directive from a competent authority, including in investigations related to financial crime or money laundering.
• Identity Verification Service: A third-party KYC provider that helps us verify the authenticity of members' identity documents.
• Technical Infrastructure Providers: Server hosting and cloud service providers that store our platform data under strict confidentiality agreements.

5Your Data Security

Protecting your data is our top technical priority. maen55 continuously invests in cutting-edge security infrastructure to ensure your information is always safeguarded:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and maen55 servers is encrypted using the highest industry-standard protocols.
• Static Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted form in our database — unreadable even by internal staff.
• Two-Factor Authentication (2FA): Additional security features available to members who wish to add an extra layer of protection to their account.
• 24/7 Suspicious Activity Monitoring: Our automated systems detect and contain any unauthorised access attempts or fraudulent activity in real time.
• Regular Security Audits: Penetration testing and security audits by independent experts are conducted regularly to identify and patch any system vulnerabilities.
• Internal Access Controls: Access to member data within maen55 is strictly limited to personnel who genuinely require it to perform their duties.

6Cookies & Tracking Technologies

Maen55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help the platform remember your preferences and settings.

Types of Cookies We Use

• Essential Cookies: Required for core platform operations such as login session management and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: Helps us understand how members use the platform so we can make meaningful improvements.
• Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
• Marketing Cookies (with consent): Used to display relevant promotions and offers to you based on your interests and usage patterns.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

7Your Personal Data Rights

As a maen55 member, you have certain rights regarding your personal data. maen55 fully respects and facilitates the exercise of these rights:

• Right to Access

  You have the right to request a copy of all personal information we hold about you at any time.

• Right to Rectification

  If any information about you is inaccurate or outdated, you have the right to request an immediate correction.

• Right to Erasure

  You may request deletion of your personal data, subject to our legal obligations to retain certain records.

• Right to Object

  You have the right to object to the processing of your data for direct marketing purposes or based on our legitimate interests.

• Right to Data Portability

  You may request your data in a machine-readable format for transfer to another service provider.

• Right to Restrict Processing

  In certain circumstances, you may request that we temporarily limit how we process your information.

To exercise any of the above rights, please contact the maen55 Customer Support team via Live Chat on the platform. We will process your request within 30 business days.

8Data Retention Period

Maen55 only retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Below are our general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active on the maen55 platform.
• Financial Transaction Records: Retained for a minimum of 7 years as required under Malaysia's Anti-Money Laundering Act (AMLA).
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction.
• Support Communication Logs: Retained for 2 years for reference and service quality improvement purposes.
• Analytics & System Log Data: Retained for a maximum of 12 months in aggregated form without personal identification.

Once the relevant retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

9Changes to This Privacy Policy

The digital world is constantly evolving, and our Privacy Policy may need to be updated from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt.

When we make significant changes to this policy, we will notify you via:

• A clear notice on the maen55 platform's home page.
• Notification email sent to the address registered in your account (for material changes).
• Update the "Last Updated" date at the top of this document.

Continued use of the maen55 platform after policy changes take effect constitutes your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and request data deletion.

10Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your personal data rights, our team is ready to assist you. There are several ways to reach us:

• Live Chat: Available 24/7 directly within the maen55 platform — the fastest way to get help.
• Privacy Email: [email protected] — for official requests related to personal data.
• FAQ Page: Visit our FAQ page for answers to frequently asked questions about privacy and data security.